As we all have doubts about these things, in this section we have summarised our way of working to make it easier for you to browse and buy at our online store. Read the information given below and you will find how easy and safe it is to shop at La Turruca. If you should have any further queries, don’t forget that we are always at your disposal and will be delighted to help you. Many thanks for your confidence in us.
- Terms of delivery
You will receive your order within 7 working days*. If there is any delay you will be told of this within 48 hours of your purchase.
Orders will not be sent to Post Office boxes.
*Over the summer period and on holidays orders may take a little longer to arrive, either owing to the increased demand or to national holidays.
- Cancellations and returns
Once the order has been paid we understand that it has been confirmed. For this reason we only accept the cancellation of an order in the following circumstances: non-compliance with the terms of delivery whether we are responsible or not (in accordance with the conditions of the section above due to stock shortfalls, problems with the courier company, or human/technical errors) or if more than one payment has been made owing to a technical error. The amount will be returned within 72 hours through the same card which was used for payment once we have verified the error.
If your order arrives damaged or any of its packages are faulty (broken, the product is not what you have asked for…), let us know within 24 hours of receiving it. Get in touch with us at email@example.com or by phoning +34 635 95 84 13 (Daniel) or +34 606 03 43 00 (David) and provide as much information as you can together with at least one photo of the order on arrival.
We will make a claim to the transport company and resolve the situation by sending a new order at our expense.
- Forms of payment
The prices of all our products include VAT and the postage costs established by our courier company. Payment can be made safely by:
TPV – Credit/card debit card
- Postage costs:
The postage costs are those of the POST OFFICE for a premium parcel (24/48 hours); you can consult them by clicking here.
We are here to help you. If you have any queries or comments, please contact us in either of the following ways:
- Price changes and errata
La Turruca reserves the right to raise its prices at any time without notice. If during this process the customer makes a purchase which does not correspond with the final price marked, La Turruca undertakes to inform the customer within 72 hours of the price increase so that he/she can decide whether to continue with the purchase. If the order has already been paid for, La Turruca undertakes to refund the amount paid in full if the customer does not accept the new price.